Privacy Policy

Information that may be collected

Personal information can include registration details, contact information, date of birth, account preferences, identity information, verification documents, payment records, transaction history and other information connected with the use of HighRoller Casino Online.

Technical information can also be generated when the website is used. This can include browser type, device information, session identifiers, page interactions, technical logs and security-related records.

Information can also be created through casino activity, promotional participation and reward systems. Examples can include game history, qualifying deposits, wagering progress, tournament participation, leaderboard status, Level Up progress, Free Spins usage and ROLR-related account activity where applicable.

Why personal information may be used

Personal information can be used where necessary to operate HighRoller Casino Online, maintain an account, provide requested functions and protect the integrity of the website and account environment.

• To create, maintain and administer an account.
• To provide access to casino games, promotions, tournaments, Level Up and ROLR-related features.
• To process deposits, withdrawals and transaction records.
• To confirm identity, age, address, payment ownership or promotional eligibility.
• To apply promotional rules and calculate relevant reward or progression information.
• To maintain tournament participation and leaderboard records.
• To detect suspected fraud, misuse, collusion, duplicate accounts or unusual account activity.
• To investigate technical issues, account disputes, payment problems or security concerns.
• To meet applicable legal, accounting, security and responsible gambling requirements.
• To provide service-related communications and permitted promotional information.

Payment and transaction information

Payment-related information can be processed when a deposit or withdrawal is requested. This can include the selected payment method, transaction amount, transaction time, account status and records showing whether a transaction has been completed, rejected, delayed or reversed.

Payment information can also be used to help confirm payment ownership, prevent unauthorised transactions and investigate unusual financial activity connected with an account.

Sensitive payment information should only be handled where it is reasonably necessary for the relevant account or transaction function.

Visitors should not publish payment information or authentication details in public website areas or unrelated communications.

Identity and account verification

Verification information can be requested where it is necessary to confirm identity, legal age, address, ownership of an account or payment method, or eligibility to use a particular HighRoller Casino Online feature.

Depending on the circumstances, verification can involve identification records, proof of address, payment ownership information or other documents reasonably required to complete the relevant check.

Verification information should be used only for legitimate account, security, legal, fraud-prevention and transaction purposes.

The amount of information requested can vary depending on the check being performed and the circumstances surrounding the account or transaction.

Casino, tournament and reward activity

Information can be generated when an account interacts with casino games, promotions, Drops & Wins tournaments, Level Up progression or ROLR-related features.

Game-related information can include the selected title, stake, completed round, result and other records required to maintain the relevant account history.

Promotion-related information can include qualifying deposits, promotional stage, wagering progress, Free Spins allocation, reward validity and reward usage.

Tournament-related information can include qualifying activity, leaderboard participation, score records, position and reward status.

Level Up information can include eligible slot activity, progression status, completed levels and associated Free Spins rewards.

Where ROLR-related functionality applies, relevant account information can be used to support personalised service, account communication and applicable reward features.

These records can help apply published rules consistently and can also be used to investigate disputes or suspected misuse.

When information may be shared

Relevant information can be made available to service providers that support necessary website or account functions such as hosting, payment processing, verification, security, fraud prevention, technical maintenance, account support or game delivery.

Only information reasonably required for the relevant function should be made available for that purpose.

Information can also be disclosed where required by law, where necessary to protect legitimate rights, where suspected unlawful activity is being investigated or where disclosure is reasonably necessary in connection with a legitimate corporate transaction.

Personal account information is not made public simply because HighRoller Casino Online is used.

Limited information such as an approved display name, tournament score or leaderboard position can be visible where a competition is designed to show public rankings.

Retention of personal information

Personal information should be retained only for as long as reasonably necessary for the purpose for which it was collected or where a longer period is required for legal, accounting, fraud-prevention, dispute-handling or security reasons.

Different categories of information can have different retention periods. Account records can need to be kept for a different period from temporary technical logs, browser information or short-lived session records.

Verification and transaction records can also require different retention periods depending on the purpose for which they are maintained.

Where information is no longer reasonably required, it should be deleted, anonymised or otherwise handled according to the applicable retention process.

Privacy choices and individual rights

Depending on applicable law, individuals can have rights relating to personal information. These can include access, correction, deletion, restriction, objection or portability.

Where processing depends on consent, consent can also be withdrawn where applicable.

Changing or withdrawing a preference does not necessarily affect processing that took place lawfully before the change was made.

Some requests can be limited where information must be retained to comply with legal duties, protect against fraud, resolve disputes, verify identity or establish and defend legal claims.

Optional promotional communication preferences can be changed through available account or message controls where those functions are provided.

Essential service, account or security communications may still be necessary even where optional marketing communications are disabled.

Protecting personal information

Organisational and technical measures can be used to help protect personal information against unauthorised access, loss, alteration or misuse.

No online environment can remove every security risk. Visitors should use a unique password, protect the email account connected with their casino account and avoid sharing passwords, authentication details, payment confirmation codes or recovery information.

Shared or public devices should be used carefully. Account sessions should be closed when the device is no longer under the visitor's control.

Unexpected login activity, unfamiliar transactions or unexplained account changes should be reviewed before normal account use continues.

Cookies and browser storage

Cookies and related browser technologies can support essential website functions, session continuity, preferences, technical performance and permitted website measurement.

Browser storage can sometimes be associated with information described in this Privacy Policy, particularly where an identifier relates to a session, security function, preference or account-related activity.

More information about browser storage, cookie categories and available controls is provided in the Cookies Policy .

Changes to this Privacy Policy

This Privacy Policy can be updated when HighRoller Casino Online functionality, information practices, legal requirements, account features or security processes change.

The month and year displayed at the top of this page identify the version currently presented to visitors.

Visitors can review this page periodically to understand the current approach to personal information, privacy controls and account data.